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Customer Behavior Model

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Sources list for CUSTOMER BEHAVIOR MODEL:

SAP partner network - Part of the Customer Engagement Model (August, 2001). Seamless Support Throughout the Entire Life Cycle. www.sapinfo.net.
The mySAP.com

EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awar ds/model/excellence_model.htm. EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awar ds/model/excellence_model.htm.
Quality Management

Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs

J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret
Motivation Processes

Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program

 

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